Frequently Asked Questions
Everything you need to know about shopping with AL-HAAYAH. Based in the USA with fast domestic shipping. Find answers to your questions or contact us for personalized support.
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All Questions
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Shipping & Delivery
Learn about our fast US shipping
Returns & Exchanges
Our hassle-free US return policy
Products & Sizing
Product care and sizing information
Common Questions
What are your shipping options and costs?
AL-HAAYAH offers fast, reliable shipping across the continental United States. Standard shipping is $5.99 (free on orders over $75). Expedited shipping is available for $12.99. All orders ship from our USA warehouse within 1-2 business days. You'll receive a tracking number once your order ships.
How long does shipping take?
Orders ship from our USA warehouse and typically arrive in 2-5 business days across the continental US. Expedited shipping delivers in 1-3 business days. During peak seasons (holidays, back-to-school), delivery may take slightly longer. We provide real-time tracking so you can follow your package's journey.
What is your return policy?
We offer free returns within 30 days of delivery for unworn items with tags attached. Simply use our easy online return portal or contact our US-based customer service team. We want you to love your AL-HAAYAH pieces, so if something doesn't fit perfectly, we'll help you find the right size or process your exchange.
Can I exchange my order for a different size?
Absolutely! We offer free size exchanges within 30 days. If your order doesn't fit perfectly, contact our US customer service team and we'll arrange a free exchange for the correct size. For color changes, we can process an exchange minus return shipping costs. Our goal is to ensure you receive garments that fit beautifully.
What sizes do you offer?
Our sizing ranges from XS to 3XL to accommodate diverse body types. Each product page includes a detailed size chart with US measurements. We recommend measuring yourself and comparing to our chart for the best fit. If you're between sizes, we suggest sizing up for maximum comfort in our modest styles.
How should I care for my AL-HAAYAH garments?
Most of our pieces are machine washable on a gentle cycle in cold water. We recommend washing similar colors together and using a mesh laundry bag for delicate items like hijabs. Hang dry when possible to maintain shape and fabric quality. Avoid bleach and high-heat drying to preserve the rich colors and fabric integrity.
Do you ship to Alaska and Hawaii?
Yes! We ship to all 50 states including Alaska and Hawaii. Standard shipping to Alaska and Hawaii is $12.99 (free on orders over $150). Expedited shipping is available for $18.99. Delivery times may be slightly longer to these locations due to distance from our USA warehouse.
What materials do you use?
We source premium fabrics including Turkish linen, modal, chiffon, and georgette. Our hijabs feature ultra-soft modal and breathable linen, while abayas use lightweight yet opaque chiffon and georgette for elegant drape. All fabrics are chosen for comfort, durability, and modest coverage, perfect for all-day wear and prayer.
Still Have Questions?
Our USA-based team is here to help you find the perfect modest fashion pieces. Reach out for personalized assistance.
Contact Our US Team